Frequently Asked Question
Can I be notified when I receive snail mail?
Yes, Notifications can be setup online after you login with your username and password.
Can I take it for a test drive before registering?
Sure, please request a demo login and instructional tour from the contact page.
What are the conditions of the Pre-Paid Credit?
Pre-paid credit is non-refundable and expires after 12 months from date of purchase. The minimum top up amount for pre-paid credit is $50.
How is shredding charged?
Shredding is charged per mail item, not per page. If you shred a 10-page letter, the fee is just charged once for the letter regardless of the number of pages. (Shredding is free for most plans besides the PAYG & the light plan)
What is the difference between the per letter and per page fee?
The per letter fee is charged when we open a letter, then each within that letter is charged as per the ‘per page’ fee
Can I recieve mail addressed to a business?
Yes, by default your account will be setup to receive mail addressed to yourself, and your business (if applicable). You can also add additional names through your account.
Do I require Identification?
Yes, you will be required to complete a quick online identification check. A video conference call is required if sending valuable to certain overseas locations.
