Frequently Asked Questions
Can I be notified when I receive snail mail?
Yes, notifications can be set up online after you login with your username and password.
Can I take it for a test drive before registering?
Sure, please request a demo login and instructional tour from the contact page.
What are the conditions of the Pre-Paid Credit?
Pre-paid credit is non-refundable and expires after 12 months from date of purchase. The minimum top up amount for pre-paid credit is $50.
How is shredding charged?
Shredding is charged per mail item, not per page. If you shred a 10-page letter, the fee is just charged once for the letter regardless of the number of pages. (Shredding is free for most plans besides the PAYG and the Light plan.)
What is the difference between the per letter and per page fee?
The per letter fee is charged when we open a letter. Each page within that letter is then charged at the per-page fee.
Can I receive mail addressed to a business?
Yes. By default your account will be set up to receive mail addressed to yourself and your business (if applicable). You can also add additional names through your account.
Do I require identification?
Yes, you will be required to complete a quick online identification check. A video conference call is required if sending valuables to certain overseas locations.
